Things get real after we ship your product to production. That’s when we shift our focus to learning about your users and how they interact with the product. This phase is driven by customized maintenance services and the continuous analyses of in-depth user insights and generated statistical and numerical user data.
Tailored maintenance plan
Customized maintenance services adapted to technical and business environment changes
Qualitative & quantitative user data
Individual in-depth insights and statistical and numerical data
Tracks the development and releases of a product’s key features
Preventing software outages
Prevent critical problems before they happen via proactive monitoring
Peace of mind
Consulting, design, development & maintenance, all in one partner
Buy-in from customers
Customer are aligned, empathy from customers and decisions are validated
Continuous health monitoring
The process of providing continuous real-time monitoring of the performance of the software and supporting infrastructure to pro-actively detect potential problems.
Technical support & maintenance
The process of fixing software bugs, adding features and triaging low priority bugs that don’t deteriorate the software design and user experience.
Disaster recovery planning
The process that leads to a formal document on how to respond to unplanned incidents such as natural disaster, cyber-attacks and other disruptive events.
Feature roadmap implementation
The implementation of a roadmap that shows the timeline for when new features will be delivered, communicating the details of what is coming and when to customers.
UX qualitative and quantitative research
Collection of in-depth understanding or individual users and statistical/numerical data to draw generalized conclusions about users’ attitudes and behaviors.
When we think we know it all, we should continuously keep learning about users’ needs
Hi, I’m DJ, I'm the Chief Executive Officer here at Score and I can tell you more about the main purpose and benefits of this phase.
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